Effective date: 2025-11-23
QahwTea (“we”, “us”, “our”) operates the QahwTea mobile application and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.
Information We Collect
- Account and contact info: name, email, phone number, and credentials you provide.
- Profile and order data: addresses, saved preferences, cart and purchase details, subscriptions, and gift-card info you add.
- Payments: billing/shipping details and transaction identifiers; we rely on payment providers for card processing.
- Device and usage: IP address, device model/OS, app version, language, log events, and crash data to improve stability.
- Location (optional): if you grant permission, we may use approximate location to suggest nearby options.
- Cookies and similar: tokens or identifiers for authentication, session continuity, and analytics.
How We Use Information
- Provide and improve ordering, subscriptions, rewards, and account features.
- Process payments, fulfill orders, and deliver customer support.
- Send transactional messages (receipts, order status, security alerts) and, with your consent where required, promotional updates.
- Monitor performance, prevent fraud/abuse, and enhance security.
- Comply with legal obligations and enforce our terms.
Sharing and Disclosure
- Service providers: payment processors, hosting, analytics, messaging, and support vendors, bound to process data on our behalf.
- Business transfers: in a merger, acquisition, or asset sale, data may transfer under the same protections.
- Legal and safety: to comply with law, respond to legal requests, or protect rights, safety, and integrity of our services.
Data Retention
We keep information only as long as needed for the purposes above and as required by law. We may retain minimal records (e.g., transaction and security logs) as necessary for compliance and dispute resolution.
Your Choices
- Update or delete your account information within the app or by contacting us.
- Control marketing communications via in-app settings (where available) or the unsubscribe instructions in messages.
- Manage device permissions (e.g., location) through your device settings.
Security
We use reasonable technical and organizational safeguards to protect your data. No method of transmission or storage is completely secure; please use strong credentials and protect your device.
Children
Our services are not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child provided us data, contact us to remove it.
International Users
Your information may be processed in countries other than your own. By using the app, you consent to such transfers subject to this Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted. Material changes will be highlighted within the app or by notice where appropriate.
Contact Us
If you have questions or requests about this Privacy Policy or your data, contact us at: support@qahwtea.com